Yes it is! La Boite operates in accordance with Stage Queensland’s COVID Safe Industry Plan for Live Performance Venues/Theatres, to ensure the Roundhouse Theatre is a safe venue for our patrons, artists and staff to attend.
La Boite is responding to all new Federal and State Government guidelines.
What Health Measures Has La Boite Put in Place to Be Covid Safe?
When you visit La Boite and the Roundhouse Theatre, you will notice some changes. These changes are here to make you and other patrons feel safe and comfortable. This includes:
Allocated seating in the Roundhouse Theatre - designed to ensure social distancing;
Sanitation of Roundhouse Theatre seats, post-show, with TGA approved sanitiser;
Increased sanitation and cleaning to the venue;
Hand sanitizer available on-site;
Contactless payment ONLY;
Pre-show check-in required for contact-tracing purposes;
Increased signage to direct patron movement, avoid crowd congestion, and ensure social distancing;
Increased La Boite staff presence to ensure social distancing guidelines are followed.
Do I Need to Provide My Contact Details to Attend an Event?
Yes, you do! Your name, phone number and email address (home address if email is unavailable) is required for contact-tracing purposes.
What Will La Boite Do With My Contact Details?
La Boite will store your contact details for 56 days, and will provide your information to Queensland Health if it is requested. La Boite will NOT give this information to any third parties (except for Queensland Health Officials), and your information will NOT be used for marketing purposes.
I Do Not Want to Provide My Contact Details to La Boite. Can I Still Visit the Theatre?
Your contact details are required by Queensland Law, therefore you cannot enter the theatre without providing your details.
La Boite reserves the right to refuse service and entry to any patron who does not provide adequate contact information.
What Should I Do if I Feel Unwell Before Attending a Performance?
Stay home if you are unwell.
If you are experiencing ANY of the symptoms of COVID-19 - including cough, fever, sore throat, fatigue or shortness of breath - you MUST stay home.
If you are unwell, La Boite strongly urges you to get tested for COVID-19.
If I’M Sick, Can I Get a Refund?
Yes. If you are experience any of the symptoms of COVID-19 and cannot attend, you are entitled to a full refund. Alternatively, if you would like to attend once you are well, La Boite can transfer you into another performance with no exchange fees.
Seating configurations may vary depending on the production, therefore we cannot provide any guarantees. To ensure you are sitting with your friends, make sure you purchase your tickets together (i.e. in the same booking).
My Friend Already Has a Booking but I Don’T, Can I Still Sit With Them?
La Boite’s seating configurations will be preset to ensure social distancing in the theatre. Due to this, we cannot ensure you will be sitting with your friends. To maximise your chances of sitting together, we recommend booking together.
What Can I Do to Be Safe During My Visit to the Theatre?
To stay safe at the theatre, remember to:
Stay home if you are sick;
Practice social distancing (1.5 metres) between you/your social group and other people;
Practice good hygiene by washing your hands regularly;
Follow all staff instructions and signage within the theatre;
Download and run the Commonwealth Government’s official COVID Safe app.
Will Bathrooms Be Open to the Public?
Yes, La Boite’s regular bathroom facilities will be open as usual. We have increased our cleaning procedures in accordance with our COVID Safe Plan.
Will the Bar Be Open Pre/Post Show?
Yes, the La Boite Espresso Bar will be open weekday mornings and at least 1 hour before an event. We have increased our bar and café cleaning procedures, in accordance with our COVID Safe Plan. Please follow all signage and social distancing guidelines at the La Boite Espresso Bar.
What Is La Boite Doing to Remain Accessible to Patrons With a Disability?
La Boite’s existing access guidelines remain in place. If you have any access requirements, please email email@example.com or call (07) 3007 8600.
What time will the venue open?
The La Boite Espresso Bar and Foyer will be open at least 1-hour before the show. Please find further information, including the onsite menu, HERE.
Do I have to stay in my allocated seat?
Yes, La Boite’s seating has been deliberately arranged to allow 1.5 metres between social groups. You MUST remain in your allocated seat, which is located on your ticket. If you need help finding your seat, please chat to our friendly Box Office staff before the performance.
Can I leave my seat during the show?
You can leave your seat during the show, but please be mindful of those around you and practice social distancing while you are out of your seat. If you re-enter the theatre after leaving, you must sit in your allocated seat.
When can I leave my seat at the end of a show?
At the end of the show, please wait in your seat. Our friendly front of house team will let you know when it is safe to leave and guide you out of the theatre.
What's the Exit and Entrance Policy / Procedure at La Boite?
La Boite is managing exit and entry points into the venue to control the flow of patrons and ensure social distancing. Please follow all venue signage instructions from La Boite’s staff.
What's the Food and Beverage Policy? Can Patrons Eat / Drink in the Theatre?
Patrons are welcome to bring drinks into the theatre, provided that all glasses are stemless.
The consumption of food is NOT allowed inside the Roundhouse Theatre.
How do I exit the theatre at the end of the show?
At the end of the show, please stay in your seat. La Boite staff will advise patrons, row by row, when it is time to leave the theatre.
What Happens if We Need to Exit the Theatre Urgently / for a Personal Matter?
You can leave your seat during the show, but please be mindful of the people around you and practice social distancing while out of your seat. La Boite’s front of house staff are more than happy to help with any requests once you’ve left the theatre.
If you re-enter the theatre after leaving, you must sit in your allocated seat.
Do We Have to Socially Distance if There’s an Emergency Evacuation?
In the event of an emergency, patrons are only required to socially distance where possible. Please follow all instructions given to you by La Boite staff, security, and/or emergency services.
Due to social distancing and contact tracing requirements, La Boite's events will have allocated seating until further notice. It's important that patrons book together, to sit together.
Is food and drink available onsite?
La Boite’s Espresso Bar serves an array of beverages and snacks for guests. Please find the menu here. During mainstage season, food trucks are also onsite to provide a delicious meal pre-show! More information about the food trucks and dates they’re onsite can be found here.
Where can I find La Boite's Accessibility information?
For a comprehensive guide to accessibility at La Boite, please visit our Accessibility page.
What should I wear?
Prefer to wear your jeans to the theatre? No worries! There is no dress code or clothing restrictions at La Boite; you’re welcome to wear any attire that you feel comfortable in. Please note shoes are required to enter the premises.
Please refer to La Boite’s website for show information. To purchase tickets, our website will link directly to our ticketing website. Or you can call our office on 07) 3007 8600 Mon-Fri 9am-5pm.
Who do I speak with about my tickets after-hours?
If you would like to speak with someone about your tickets after-hours, please email firstname.lastname@example.org and we'll get back to you as soon as we can. If you are enquiring about the show tonight, the La Boite Box Office opens 60 minutes before the performance commences, please call 07) 3007 8666. Please note this number is not monitored at any other time.
Do my tickets include a transaction fee?
All bookings for La Boite’s events will incur an additional $4.50 transaction fee*.
*Please note this excludes Season Passes.
Where do I pick up my tickets?
Tickets are available for pick up at La Boite’s Box Office in the Espresso Bar, just outside the Roundhouse Theatre. Alternatively, if you select ‘e-Ticket’ on our online checkout, tickets will be emailed directly to you and you can present them upon entry to the theatre.
Does La Boite offer ticket discounts or packages?
La Boite offers a range of discounted ticket options, including but not limited to:
All Preview performances are $35.
Patrons who are 35 & Under can get $35 tickets.
Concession tickets (including full-time students) are $46.
Companion Card holders are eligible for a complimentary ticket.
If you’re booking for more than one show, why note consider a La Boite Season Pass? Season Passes offer discounted and flexible options for ticket-holders, plus there are no transaction or exchange fees!
Where can I find terms and conditions for ticket holders?
La Boite’s Ticketing Terms and Conditions are available to read on our website at laboite.com.au/terms-and-conditions. La Boite is a member of Live Performance Australia and complies with the LPA Ticketing Code of Practice. Click here to read a copy of the Consumer Code.
Can I exchange a ticket?
The short answer: absolutely!
If you realise the date you booked no longer works for you, give us a call ASAP and we can help you out. Please note Non-Season Pass holders will be charged a $4 fee to exchange between performances of a production (subject to availability).
La Boite Season Pass holders are entitled to free exchanges between performances of a production (subject to availability).
To exchange your tickets, give us a call on 07 3007 8600 (9am-5pm, Monday-Friday).
How do I collect my new tickets after completing an exchange?
Season Pass holders: Please visit the La Boite Box Office before the show and you will receive new tickets from our friendly front of house staff.
Non-Season Pass holders: When you exchange your tickets, you can select to receive e-Tickets (emailed to you) or to collect from La Boite's Box Office. You will receive your e-Tickets within 15 minutes of your exchange. Don't forget to double-check your spam folder if you don't receive them immediately!
*Please note La Boite's Box Office opens one hour prior to performances.
What is the late entrance policy?
Latecomer policy is subject to change, depending on the production. La Boite will advise lock-out periods and latecomer policy ASAP for each production. Please phone La Boite on (07) 3007 8600 or email email@example.com if you have any questions or concerns.
Do you offer Meet & Greet or Q&A sessions with the cast and creatives?
La Boite’s ‘Chatter Box’ sessions enable you to chat with the cast, crew and creatives of the production you see! The Chatter Box events may take the form of a conversation, a panel discussion or a Q&A session that is open to everyone, giving you behind-the-scenes info about the show and ideas explored!
Panellists are generally made up of artists, invited guests or subject matter experts - depending on the show. You’ll have the chance to ask questions, meet your fellow audience members and continue the discussion in the bar afterwards. Sometimes it’s not just about seeing the shows – there’s a conversation to be had as well!
Further information can be found via show pages.
Is there accomodation nearby?
Quest Kelvin Grove is located only 300m from the La Boite Roundhouse Theatre, approximately a short 3-minute walk. Enjoy a 20% discount on your stay by using the promo code “LABOITE” when booking directly on their website or call (07) 3308 4800.